MultiVendor CRM
One CRM to onboard vendors, track commissions, and manage every seller relationship — built around how your marketplace actually works, not a generic template you bend your business to fit.
Why MultiVendor CRM exists
Generic CRMs are built for a sales team chasing leads — not for a business managing fifty, five hundred, or five thousand vendors. So multi-vendor businesses end up stitching together spreadsheets for commissions, WhatsApp groups for vendor chat, and a separate tool for onboarding — and nobody can answer a simple question like “which vendors are underperforming this month?”
MultiVendor CRM is the custom CRM we build for exactly this shape of business — every vendor relationship, order, payout, and conversation in one system, mapped to your real workflow. It pairs with our wider custom CRM approach for Indian businesses.
Core features
Vendor Onboarding & KYC
A guided onboarding flow with document/KYC capture, approval stages, and a self-serve vendor portal — so new sellers go from application to active without WhatsApp chaos.
Unified Vendor Pipeline
Every vendor relationship on one board, in your stages — Prospect → Onboarding → Active → At-risk — so nobody slips through the cracks and managers see status at a glance.
Commission & Payout Tracking
Per-vendor commission rules, automatic payout calculations, and a clear ledger. No more reconciling vendor earnings in a spreadsheet at month end.
Multi-Vendor Order View
See orders, fulfilment, and issues across all vendors in one place — filter by vendor, status, or SLA, and act before a slow vendor costs you a customer.
Vendor Communication Hub
WhatsApp + email threads logged against each vendor, with templates and reminders — so the full history lives in the CRM, not in one person's phone.
Per-Vendor Dashboards
Performance, response times, ratings, revenue, and disputes per vendor — surface your best sellers and your problem ones automatically.
Role-Based Access
Admins, vendor managers, finance, and the vendors themselves each see exactly what they should — and nothing they shouldn't.
Built-In Integrations
WhatsApp Business API, Razorpay for payouts, and Tally/GST for invoicing — connected to the tools your business already runs on.
Who it's for
- • Multi-vendor marketplaces and aggregators managing dozens to thousands of sellers
- • Distributors and wholesalers coordinating many suppliers and sub-dealers
- • Multi-brand retailers and D2C groups running several vendor relationships at once
- • Service marketplaces (home services, logistics, B2B) onboarding and managing partners
Built on a modern, India-ready stack
See MultiVendor CRM on your own vendors
Book a free 20-minute demo. We'll show you the CRM mapped to how your marketplace actually runs — no slide deck.