Manual Testing and QA in the US

If you are consumer facing in the US, build as though it does. Demand letters over inaccessible websites are routine and cheap to send, federal work brings Section 508 with it, and the Department of Justice rule under Title II sets WCAG 2.1 AA for state and local government entities on a timetable your counsel can confirm for your size band. We work to WCAG 2.2 AA and test with a screen reader rather than relying on an automated scan, because automated tools catch perhaps a third of real issues and the other two thirds are the ones that end up in a letter.

Nobody can promise you that, and a supplier who does is selling something. We have been building since 2021 and we maintain what we build, which is the honest version of the answer. The useful version is that it should not have to matter. The repository is in your GitHub organization, the domain and hosting accounts are in your company name, the stack is Next.js, Laravel, Flutter and Postgres rather than anything only we can read, and the handover document exists before you ask for it. If we vanished tomorrow, another agency could pick it up without needing to call us.

Yes to the NDA. Send your standard one and it comes back signed within 24 hours, before you describe the project in any detail. Yes to the MSA too, with the caveat that we read it properly rather than signing to be agreeable. The two clauses we usually come back on are unlimited liability, where we ask for a cap tied to the fees, and an IP clause drafted broadly enough to sweep in the internal tooling we bring to every project. Everything built for you transfers to you in full on final payment. We mark up those two and sign the rest.

Two in the afternoon in Chicago is past midnight here, half past midnight in summer and half past one in winter, so the truthful answer depends on what you are paying for. Monitoring does not keep our hours and the alert fires whatever the clock says. Whether a person is awake to act on it depends on your plan, because we are not a 24/7 on-call operation as standard, and we would rather tell you that while you are choosing a plan than while your checkout is down. Without out-of-hours cover written into the contract, the realistic answer is that it is picked up at the start of our day, which is the middle of your night, and you should price that in when you decide.

Manual testing is a real person using your software against a plan, walking the actual flows and judging whether each one works and feels right. Automated testing is code that re-checks known paths on every build. Manual is better for new features, changing interfaces, and exploratory and usability work; automation is better for re-running a large, stable regression suite fast. Most teams need both, and manual QA is the honest first step because it finds bugs without you building a test framework first.

Yes. Manual QA is a standalone service, so you do not need us to have built the product. Send a staging URL or a build and tell us what it is supposed to do. We write a test plan and run functional, regression, exploratory, cross-browser, and cross-device passes, then hand back bug reports your developers can act on. We test our own builds the same way, so the discipline is identical whoever wrote the code.

Every issue is logged so an engineer can reproduce and fix it without asking us what we meant: a clear title, numbered steps to reproduce, expected versus actual result, the environment (browser, device, OS, build), and a screenshot or recording with the relevant console error. We log into your tracker, whether that is Jira, Trello, GitHub Issues, Linear, or a shared sheet, in the format your team already uses. Each bug gets a severity and priority so the blocker is fixed before the cosmetic issue.

Yes. We verify your product across Chrome, Safari, Firefox, and Edge, and across real phones, tablets, and desktops on iOS and Android. Layout and interaction bugs often show up in only one browser or on one screen size, so we test the matrix that matters for your users rather than assuming a build that works on one laptop works everywhere.

It depends on scope: how many flows, how many browsers and devices, and whether you want one release tested or ongoing cycles. We do not publish a single rate that falls apart on a real brief. Send the build and what it should do, and we write a test plan and quote one flat INR number against it, with GST, inside 24 hours. Overseas clients can be invoiced in USD, CAD, GBP, or AED.