AI Development in the US

If you are consumer facing in the US, build as though it does. Demand letters over inaccessible websites are routine and cheap to send, federal work brings Section 508 with it, and the Department of Justice rule under Title II sets WCAG 2.1 AA for state and local government entities on a timetable your counsel can confirm for your size band. We work to WCAG 2.2 AA and test with a screen reader rather than relying on an automated scan, because automated tools catch perhaps a third of real issues and the other two thirds are the ones that end up in a letter.

Nobody can promise you that, and a supplier who does is selling something. We have been building since 2021 and we maintain what we build, which is the honest version of the answer. The useful version is that it should not have to matter. The repository is in your GitHub organization, the domain and hosting accounts are in your company name, the stack is Next.js, Laravel, Flutter and Postgres rather than anything only we can read, and the handover document exists before you ask for it. If we vanished tomorrow, another agency could pick it up without needing to call us.

Yes to the NDA. Send your standard one and it comes back signed within 24 hours, before you describe the project in any detail. Yes to the MSA too, with the caveat that we read it properly rather than signing to be agreeable. The two clauses we usually come back on are unlimited liability, where we ask for a cap tied to the fees, and an IP clause drafted broadly enough to sweep in the internal tooling we bring to every project. Everything built for you transfers to you in full on final payment. We mark up those two and sign the rest.

Two in the afternoon in Chicago is past midnight here, half past midnight in summer and half past one in winter, so the truthful answer depends on what you are paying for. Monitoring does not keep our hours and the alert fires whatever the clock says. Whether a person is awake to act on it depends on your plan, because we are not a 24/7 on-call operation as standard, and we would rather tell you that while you are choosing a plan than while your checkout is down. Without out-of-hours cover written into the contract, the realistic answer is that it is picked up at the start of our day, which is the middle of your night, and you should price that in when you decide.

Often not, and we will tell you before you spend anything. Roughly half the briefs that reach us are better solved by a database query, a rule, or a clearer form. AI earns its place when the input is genuinely unstructured and the output is genuinely open-ended. If your problem is deterministic, a model just makes it slower, costlier and less predictable.

Grounding and checking. The model answers only from context we retrieved from your data, we validate the structure of what comes back, and we make it cite the source so a human can verify it. For anything where a wrong answer is expensive, we design a human approval step rather than pretending the problem is solved. No prompt makes a model incapable of being wrong.

That depends on model choice, context size and volume, and it is one of the first things we size rather than one of the last. We build per-request cost tracking and hard budget ceilings in from the start, and we route cheap requests to cheap models. A typical grounded support assistant runs a few thousand rupees a month at moderate volume; a heavy document pipeline can run considerably more, which is exactly why it gets measured before launch.

We use enterprise API tiers where prompts are not used for training, and we scope precisely what leaves your systems. Where data cannot leave at all, we build on open models you host yourself. This gets settled in scoping, not discovered during a security review.

Model Context Protocol is a standard way to give an assistant controlled access to real tools and data, so it can query your systems instead of guessing. It is useful when you want an assistant to actually do things rather than only talk about them. If you just need a grounded chatbot over a set of documents, you do not need it.