Ecommerce Website Development in Canada

About Ecommerce Website Development

We build online stores that take orders on day one: Shopify when you want to move fast, WooCommerce when you want to own everything, and custom Next.js when neither fits. Razorpay, Shiprocket and GST invoices come set up, not as extras. You get a written scope and a flat quote within 24 hours.

What the engagement includes

• Razorpay or Cashfree payments, UPI included, with COD rules you control by pin code and order value
• Shiprocket or your courier of choice, with tracking emails and WhatsApp updates your customers actually read
• GST-compliant invoices generated per order, with the right HSN codes, so your accountant stops rebuilding them
• Product, collection and category pages built for search, with clean URLs and schema from day one
• Core Web Vitals checked on a mid-range Android phone on 4G, because that's who is shopping
• Google Analytics 4 and Meta pixel events for view, add to cart and purchase, tested before launch
• A handover call and written notes, so your team can add products and run sales without calling us

Product incident reports, Quebec's new legal warranty and subscription rules in a Canadian online store

A Canadian online store that sells consumer products takes on a federal safety duty the store itself has to be built to meet. Under section 14 of the Canada Consumer Product Safety Act, anyone who manufactures, imports or sells a consumer product for commercial purposes has to give the Minister of Health, and the business they got the product from, all the information in their control about an incident within two days of becoming aware of it. An incident is wider than an injury. It includes an occurrence in Canada or elsewhere that resulted, or could reasonably have been expected to result, in death or serious adverse health effects; a defect or characteristic that could reasonably be expected to do so; a label or instructions that are wrong, insufficient or missing; and a recall or measure for health or safety reasons started by a foreign entity or a provincial government. That last item means a recall announced in another country for a product you also sell here can start the two-day clock. Where the manufacturer operates outside Canada, the importer owes a written report within 10 days, and a store buying directly from an overseas factory is very often the importer. Section 13 adds records: a retailer keeps the name and address of whoever it obtained the product from, and the location where and period during which it sold it, for six years after the end of the year they relate to. In a store build that becomes three features. Support tickets carry a safety tag that alerts a named person the same day instead of joining the general queue. Each product record keeps its supplier, its import route and the dates it was on sale, so the report and the records come from a query rather than an investigation. And the order history can list, for a given product and date range, every buyer to contact if a recall follows. Whether a particular complaint is an incident is for your own counsel.

From 5 October 2026 Quebec's Consumer Protection Act adds a legal warranty of good working order that a store selling appliances or electronics has to display, not just honour. According to the Office de la protection du consommateur it covers 14 categories of goods bought or leased new from a merchant, counted from delivery: six years for stoves, refrigerators, freezers, air conditioners and heat pumps, five for washers, dryers and dishwashers, four for televisions, and three for laptop and desktop computers, video game consoles, cell phones and tablets. If the item fails within that period the consumer can ask the merchant, the manufacturer or both for a free repair covering parts, labour and reasonable shipping costs, and the merchant cannot insist that they go to the manufacturer. The merchant has to show the warranty's duration prominently near the advertised price, online included. Alongside it, the availability guarantee now covers repair information as well as spare parts and repair services, and the merchant has to say, before the contract is concluded, which of the three it or the manufacturer guarantees. When the sale happens online that statement sits beside a link to the manufacturer's own information and has to be clear and easy to save and print, and for a distance contract it joins the mandatory pre-contract information and must also appear in the contract, failing which the consumer may cancel. For the store this makes the warranty term product data rather than marketing copy: a field on each product, mapped from its category, rendered next to the price for Quebec shoppers, carried into the order confirmation with the parts and repair statement, and kept in step with the catalogue when a manufacturer changes its policy. An extended warranty offered at checkout will now sit on the same page as a free legal one the customer can already see, which is worth reviewing before the next sale. How the warranty applies to your catalogue is for your own counsel.

Subscriptions are the third thing a Quebec order flow now handles differently. Amendments to the Consumer Protection Act in force since 12 September 2026 tighten the rules on contracts of successive performance, the Office de la protection du consommateur describes them as covering subscriptions to products or services and gives a meal delivery service as an example, so a replenishment plan, a subscription box or a subscribe and save option on a product page needs checking against them. Where the contract was entered into online and the consumer may end it for any reason, they must be able to do so easily with an accessible, easy to find button on the website. Where a promotional price is followed by a higher one, the merchant has to send a clear written notice two to ten days before the promotion ends, giving its end date and the price that will apply afterwards. And a merchant advertising the recurring amount for a service supplied at a distance has to show any non-recurring fee right beside it. Subscription tools built for other markets tend to fail all three the same way: cancelling means emailing support or clicking through a retention flow, the introductory discount rolls into the full price with nothing sent, and a one-time setup or delivery fee surfaces only at checkout. In the build that means a cancel button on the account page that ends the subscription in the same session rather than opening a conversation, a scheduled job that reads each subscription's discount end date and sends the notice inside the two to ten day window, with the send recorded against the subscription, and a price component that cannot render a recurring figure without the one-off fee beside it. Most stores run subscriptions through a third-party app, so we test those three behaviours in the app before it is chosen rather than after it is wired into the theme. Whether a given plan counts as a contract of successive performance is for your own counsel.

How we work with Canadian clients

Two things shape Canadian projects more than anything technical. The first is language: if you serve Quebec, French is a legal requirement rather than a nice addition, and the rules tightened considerably under Bill 96. The French version has to be available on equal terms with the English one, which is a design constraint from the first wireframe rather than a translation task at the end.

The second is anti-spam law. CASL is stricter than most teams expect, and the penalties are real. Consent has to be express or clearly implied, records of it have to be kept, and every commercial message needs a working unsubscribe and accurate sender identification. We build those into the product rather than leaving them to whoever configures the mailing tool later, because that is where the exposure usually sits.

Questions Canadian clients ask

Ecommerce Website Development: common questions

Other markets we work in