AI Chatbot and AI Agent Development in Canada

In practice, the French version cannot be an afterthought. It has to be available on terms at least as favourable as the English, which affects navigation, forms, error messages, transactional email, and support content rather than just marketing pages. We plan for two languages at wireframe stage, because French copy typically runs longer than English and a layout built for one will break on the other. Translation is done by a French speaker rather than machine output.

As a product requirement, not a setting. That means capturing and storing proof of consent with a timestamp and source, distinguishing express from implied consent along with when implied consent expires, an unsubscribe that works in every message and takes effect quickly, and accurate sender identification. Transactional messages are treated separately from commercial ones in the code, because conflating them is the most common way teams end up sending something they should not have.

We are outside Canada, so our services are generally not subject to Canadian sales tax on our invoice, and self-assessment rules may apply depending on your province and registration status. Because the provincial position varies considerably, we would rather your accountant confirms the treatment before the first invoice than reconcile it afterwards. We quote in Canadian dollars and hold the figure for the project.

Honestly, with a written-first working style. Our day ends before yours starts even in the east, and overnight in the west, so there is no live overlap to schedule around and we do not pretend otherwise. Work is handed over in writing at the end of our day, which lands as your morning, and questions that would block us are flagged before we stop rather than discovered overnight. One scheduled call a week in your morning covers what genuinely needs a conversation.

CA$650to CA$1,500for a website chatbot grounded in your own content, plus CA$32to CA$240a month to run depending on traffic and model. Agents that take actions in your systems cost more to build because of the permission and testing work.

It depends on the job. Claude and OpenAI models for most customer-facing work, smaller and cheaper models like Claude Haiku or GPT mini tiers for high-volume simple questions, and open models when data can't leave your servers. We pick on accuracy and running cost, and we can switch later without a rebuild.

Not if it's built properly. Ours answer only from your content, show where the answer came from, and hand over to a person when they aren't confident. We test against a set of real questions before launch and after every change.

Yes. We connect it to the WhatsApp Business API through Meta or a provider like Gupshup or Interakt. The same brain can serve your website and WhatsApp, so you maintain one set of content.

A chatbot answers questions. An agent takes actions: it checks an order, books a slot, creates a ticket or updates a CRM record through tools we define. Agents are more useful and need tighter controls, so we usually start with a chatbot and add actions once it has proven itself.