AI Chatbot and AI Agent Development in the US

If you are consumer facing in the US, build as though it does. Demand letters over inaccessible websites are routine and cheap to send, federal work brings Section 508 with it, and the Department of Justice rule under Title II sets WCAG 2.1 AA for state and local government entities on a timetable your counsel can confirm for your size band. We work to WCAG 2.2 AA and test with a screen reader rather than relying on an automated scan, because automated tools catch perhaps a third of real issues and the other two thirds are the ones that end up in a letter.

Nobody can promise you that, and a supplier who does is selling something. We have been building since 2021 and we maintain what we build, which is the honest version of the answer. The useful version is that it should not have to matter. The repository is in your GitHub organization, the domain and hosting accounts are in your company name, the stack is Next.js, Laravel, Flutter and Postgres rather than anything only we can read, and the handover document exists before you ask for it. If we vanished tomorrow, another agency could pick it up without needing to call us.

Yes to the NDA. Send your standard one and it comes back signed within 24 hours, before you describe the project in any detail. Yes to the MSA too, with the caveat that we read it properly rather than signing to be agreeable. The two clauses we usually come back on are unlimited liability, where we ask for a cap tied to the fees, and an IP clause drafted broadly enough to sweep in the internal tooling we bring to every project. Everything built for you transfers to you in full on final payment. We mark up those two and sign the rest.

Two in the afternoon in Chicago is past midnight here, half past midnight in summer and half past one in winter, so the truthful answer depends on what you are paying for. Monitoring does not keep our hours and the alert fires whatever the clock says. Whether a person is awake to act on it depends on your plan, because we are not a 24/7 on-call operation as standard, and we would rather tell you that while you are choosing a plan than while your checkout is down. Without out-of-hours cover written into the contract, the realistic answer is that it is picked up at the start of our day, which is the middle of your night, and you should price that in when you decide.

$460to $1,000for a website chatbot grounded in your own content, plus $23to $170a month to run depending on traffic and model. Agents that take actions in your systems cost more to build because of the permission and testing work.

It depends on the job. Claude and OpenAI models for most customer-facing work, smaller and cheaper models like Claude Haiku or GPT mini tiers for high-volume simple questions, and open models when data can't leave your servers. We pick on accuracy and running cost, and we can switch later without a rebuild.

Not if it's built properly. Ours answer only from your content, show where the answer came from, and hand over to a person when they aren't confident. We test against a set of real questions before launch and after every change.

Yes. We connect it to the WhatsApp Business API through Meta or a provider like Gupshup or Interakt. The same brain can serve your website and WhatsApp, so you maintain one set of content.

A chatbot answers questions. An agent takes actions: it checks an order, books a slot, creates a ticket or updates a CRM record through tools we define. Agents are more useful and need tighter controls, so we usually start with a chatbot and add actions once it has proven itself.