AI Chatbot and AI Agent Development in the UK
We are an Indian engineering team working with businesses in the UK. Written scope before any code, and a fixed quote in GBP.
Working hours
Our day runs 09:00 to 18:00 India time, which is 03:30 to 12:30 in the UK, or 04:30 to 13:30 while you are on summer time, so most of your morning overlaps with ours.
Quoted in GBP
Quotes exclude the 20% VAT in the UK, shown separately on the invoice.
Data protection
Work for this market is scoped against the UK GDPR and the Data Protection Act 2018, agreed before development starts rather than retrofitted afterwards.
Written scope
Every engagement starts with a written scope and a fixed GBP quote within 24 hours, so the price is set before work begins.
About AI Chatbot and AI Agent Development
A chatbot that answers from your own help docs, catalogue and policies instead of making things up. An agent that can check an order, book a slot or update a CRM record, and nothing you didn't allow. We've shipped 18 production AI integrations, and every one has a running-cost cap.
What the engagement includes
- Answers come from your content only, with the source shown, so it can't invent a refund policy you don't have
- A confidence threshold and a clean hand-off to a human when the question is outside what it knows
- An evaluation set of real customer questions, run before every change, so a prompt tweak can't quietly break answers
- Hard monthly spend limits and per-request cost tracking, so the model bill can't surprise you
- Agents get the narrowest permissions that work, and anything touching payments needs a human to approve
- Your data stays within the provider settings you choose, and nothing is used for model training
How we work with UK clients
UK engagements tend to start with procurement questions rather than technical ones. Who holds the data, which law governs the contract, whether you can produce a record of processing if the ICO asks. We answer those in the proposal instead of leaving them to a legal review three weeks in, because that review is where UK projects usually stall.
Invoicing is the other thing worth settling early. We are outside the UK, so services we supply generally fall under the reverse charge and your finance team accounts for the VAT rather than paying it to us. Our invoices say so explicitly. We quote in pounds, the figure does not move with the exchange rate mid-project, and payment by bank transfer avoids the card fees that make a five-figure invoice unnecessarily expensive.
Full service detail
This page covers how we work with clients in your market. The complete AI Chatbot and AI Agent Development page, with the full technical detail, process and frequently asked questions, is written in English.
Read the full service page (English)Questions UK clients ask
How does VAT work if you are based in India?
For most business-to-business services supplied from outside the UK, the reverse charge applies: you account for the VAT in your own return rather than paying it to us, and it is typically neutral if you are fully recoverable. Our invoices state the position clearly so your accountant is not guessing. If your situation is unusual, for example partial exemption, we would rather your accountant confirms the treatment before we invoice than after.
Are you compliant with UK GDPR and the Data Protection Act 2018?
We build to it rather than claiming a certificate. In practice that means data minimisation designed in rather than bolted on, a documented lawful basis for each processing activity, retention periods that actually delete, subject access and erasure handled as features rather than manual database work, and hosting in a region you approve. Where we process personal data on your behalf we sign a processor agreement setting out exactly that.
We are a public sector body. Can you meet the accessibility regulations?
Yes, and it is scoped from the start because retrofitting accessibility is considerably more expensive than building it in. We work to WCAG 2.2 AA, test with a screen reader rather than relying on an automated scan, and produce the accessibility statement the regulations require. Automated tools catch perhaps a third of real issues, which is why the manual pass is not optional.
Which law governs the contract, and what about IR35?
We are happy to contract under English law with the courts of England and Wales, and most UK clients prefer that. IR35 does not apply to us: it governs individuals working through an intermediary, and you are engaging a company for a defined deliverable rather than a person for their time. Your accountant will want to see that the contract reflects that, and ours does.
AI Chatbot and AI Agent Development: common questions
How much does it cost to build an AI chatbot?
£360to £800for a website chatbot grounded in your own content, plus £18to £130a month to run depending on traffic and model. Agents that take actions in your systems cost more to build because of the permission and testing work.
Which AI model do you use?
It depends on the job. Claude and OpenAI models for most customer-facing work, smaller and cheaper models like Claude Haiku or GPT mini tiers for high-volume simple questions, and open models when data can't leave your servers. We pick on accuracy and running cost, and we can switch later without a rebuild.
Will the chatbot make things up?
Not if it's built properly. Ours answer only from your content, show where the answer came from, and hand over to a person when they aren't confident. We test against a set of real questions before launch and after every change.
Can it work on WhatsApp?
Yes. We connect it to the WhatsApp Business API through Meta or a provider like Gupshup or Interakt. The same brain can serve your website and WhatsApp, so you maintain one set of content.
What's the difference between an AI agent and a chatbot?
A chatbot answers questions. An agent takes actions: it checks an order, books a slot, creates a ticket or updates a CRM record through tools we define. Agents are more useful and need tighter controls, so we usually start with a chatbot and add actions once it has proven itself.
Other markets we work in
Tell us what you are building in the UK
Send the scope, or just the problem. You get a written scope and a fixed GBP quote back within 24 hours, from the engineers who would do the work.