AI Chatbot and AI Agent Development in Singapore

No GST is charged on our invoice, and the invoice says so. Whether you account for it under reverse charge depends on your input tax position: IRAS's guidance is that a GST-registered business making only taxable supplies is not impacted, a partially exempt business or one with non-business receipts accounts for GST on imported services in its own return, and a business that is not registered should ask its accountant, because an exempt business importing more than S$1 million of services in a year can be required to register. We would rather your accountant confirmed your position before the first invoice than reconciled it at year end.

We build to it rather than claiming a certificate. The consent, purpose limitation and notification obligations shape the forms and the data model; retention limitation means records are deleted on a schedule rather than kept indefinitely; access and correction requests are features with a queue behind them rather than a manual database job. Processing happens in India, so the transfer limitation obligation applies, and the processor agreement we sign sets out the comparable standard of protection the Act asks for. The obligation to design for early is breach notification: an organisation has three calendar days from determining a breach is notifiable, which means one likely to cause significant harm or one affecting 500 or more people, to tell the PDPC, and answering what was in the breach is only possible if the logging existed beforehand. Appointing a Data Protection Officer is your obligation rather than ours, and we will say so if a design choice would make that person's job harder.

Not PSG. The Productivity Solutions Grant funds pre-scoped packages from pre-approved vendors for Singapore-registered companies, and a custom build from an overseas team is not that shape, so we will not pretend it is. The Enterprise Development Grant is assessed project by project against its own criteria, and whether a build like yours qualifies is a question for Enterprise Singapore or your grant consultant to answer before the scope is written rather than after a budget has assumed it.

We can supply what a due-diligence pack asks for, accept audit and access rights in the contract, and name every sub-processor that touches your data. What we will also tell you in the first conversation is what we do not hold: we are not SOC 2 or ISO 27001 certified, and our security page says so in those words. Whether an engagement with us is a material outsourcing arrangement under the MAS guidelines, and what that requires of you, is your compliance team's determination, and it changes the contract before it changes the code, so it belongs in week one.

S$620to S$1,400for a website chatbot grounded in your own content, plus S$31to S$230a month to run depending on traffic and model. Agents that take actions in your systems cost more to build because of the permission and testing work.

It depends on the job. Claude and OpenAI models for most customer-facing work, smaller and cheaper models like Claude Haiku or GPT mini tiers for high-volume simple questions, and open models when data can't leave your servers. We pick on accuracy and running cost, and we can switch later without a rebuild.

Not if it's built properly. Ours answer only from your content, show where the answer came from, and hand over to a person when they aren't confident. We test against a set of real questions before launch and after every change.

Yes. We connect it to the WhatsApp Business API through Meta or a provider like Gupshup or Interakt. The same brain can serve your website and WhatsApp, so you maintain one set of content.

A chatbot answers questions. An agent takes actions: it checks an order, books a slot, creates a ticket or updates a CRM record through tools we define. Agents are more useful and need tighter controls, so we usually start with a chatbot and add actions once it has proven itself.